I consult companies around the world on organizational development for digital strategy, analytics, customer and competitive intelligence and strategy planning. I facilitate customer education, focus groups, insight, and strategic scenario and M&A opportunity analysis programs.
I have over 40 years of global profit and non-profit direct and consulting experience with startup and multinational organizations. I have authored a number of advanced structured analytic decision tools for business and spent the past five years leading the largest global analytics professional non-profit association. Previous to that, I led Philips Healthcare and Covidien Medtronic Strategy, Intelligence and Customer Insights global programs respectively.
I teach strategic intelligence at the University of Rey Juan Carlos in Madrid, Spain each year, and in 2017, I was appointed as the leading expert in analytics by the Beijing Innovation Center in Beijing, China. I am a passionate driver of corporate social responsibility [CSR] and the use of supporting decision frameworks, which is why I founded WISA [Women in Insights, Strategy, and Analytics] and Courageous Conversations.
When I think about innovation, essentially it occurs everywhere in an organization with the end goal of generating profit [not revenue, but profit!]. While everyone has likely heard of innovation, the term is used rather loosely today. First and foremost, being innovative isn’t always about making a new product or service to sell to customers. Sometimes it is about doing something better than you did before or superior to everyone else.
Innovation isn’t always about something brand new and different, but then again, sometimes it is. It is that ability to know the difference and decide which to do. Thirdly, innovation doesn’t happen in one department in the organization. And yes, most would guess R&D. Innovation cultures are built on empowering innovative spirit regardless of function and the integration of those functions to drive innovative risk adverse mindsets. Finally, innovative new ideas don’t always arise from the known competition. Often, it comes from outside the standard players who enter the market with new business models.